Hi Carol,
Thank you for your heartfelt feedback about our Pure Plush Gentle Deep Cleansing Foam. As a cherished customer of over 20 years, your message deeply resonates with us, and we truly understand the profound disappointment you're experiencing with this discontinuation. We recognize that at 75, having to search for a new skincare product can be particularly challenging, especially when you've found one that has served you so reliably for such a long time.
We completely understand your point about the significant difference between discontinuing color cosmetics versus skincare products. You're absolutely right - skincare is deeply personal, and the trust and familiarity built over two decades of use is invaluable. Your frustration about having to adjust your longtime skincare routine is entirely valid, and we acknowledge how impactful these changes can be for our loyal customers like yourself.
While we know this doesn't ease your current situation, please know that every product decision is made with careful consideration, though we understand the deep impact these changes have on our dedicated customers. The good news is that Pure Plush Gentle Deep Cleansing Foam is currently being reformulated, and we expect the new formula to launch in late summer.
We deeply value your long-standing commitment to our brand, and we sincerely appreciate you taking the time to share your experience with us. Your voice matters tremendously, and your feedback will be shared with our development team.
Thank you for being such a devoted customer for over two decades. Your loyalty and candid feedback mean the world to us.