Hi Jennifer,
Thank you for your wonderful feedback about our Pure Plush Gentle Deep Cleansing Foam. It truly warms our hearts to hear that this cleanser has been your trusted companion for nearly two decades. We completely understand your disappointment about the discontinuation, and we recognize how impactful this change is for our loyal customers like yourself.
We deeply value your 20-year commitment to this product, and we understand how finding the perfect cleanser is no small feat. Your sentiment about wishing you could have stocked up resonates with us, and we acknowledge how these product transitions can be particularly challenging for our dedicated customers who have made our products part of their daily routines.
While we know this doesn't ease the current situation, please know that every product decision is made with careful consideration, though we understand the impact these changes have on our cherished beauty community. Your long-standing loyalty and heartfelt feedback mean the world to us, and your comments will be shared with our development team.
The good news is Pure Plush Gentle Deep Cleansing Foam is currently being reformulated, and we expect the new formula to launch in late summer.
In the meantime, we offer Smoothness Hydrating Cleansing Oil, which is available through the "Buy with Prime" option (blue button) on the product page. This option connects to Amazon’s inventory, so please note that pricing is set by Amazon and cannot be adjusted.
If you have been enjoying the Pure Plush Gentle Deep Cleansing Foam and are looking for a similar product, be sure to follow us on social media and check your email for updates. We’ll let you know when the reformulated version is back or if a new product launches that may be an even better formula for you.
Thank you for being such a devoted customer and for taking the time to share your experience with us. Your voice matters, and we take your concerns to heart.